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SAFE TRAVEL

Atlantic Airways wants you to feel safe when flying with us. We have therefore implemented strict procedures for safe travel. Please read about our preventative procedures below.

The authorities recommend that people travelling to the Faroe Islands get tested for Covid-19 two days before departure and again two days after arrival in the Faroe Islands.

Due to the Covid-19 pandemic travel and entry restrictions can apply in most destinations. Travelers are responsible for making sure they meet the necessary requirements for entry to their destination.

Who can travel to the Faroe Islands?

As the Faroe Islands is part of the Danish Kingdom then residents of Denmark and Greenland can always travel to the Faroe Islands.

HERE you can monitor which other countries can travel to Denmark and thereby also the Faroe Islands.

What does Atlantic Airways do to minimize the risk of infection?

Before you board:

We take into account the potential risk of infection, which is why we employ enhanced cleaning procedures on board our aircraft.

We ask all travelers who have been in one of the risk areas to let us know before flying so that we can make the necessary arrangements and minimize the risk of infection as much as possible.

While on board:

The air on the aircraft is cleaned through a special HEPA filter which kills 99.99% of all bacteria.

We have enhanced our on-board practices to reduce the risk of infection, both when it comes to cleaning and hygiene as well as cabin crew procedures and practices.

Facemask:

Atlantic Airways has implemented a mask requirement on board all of our flights. In addition, all Danish airports and the airport in the Faroe Islands require travelers to wear a mask before, during and after arrival. 

Passengers that have Covid-19, have Covid-19 symptoms or are in quarantine are NOT permitted to travel with Atlantic Airways.

 

Mandatory Face mask requirement

Following the recommendation of EU and the European Union Aviation Safety Agency (EASA), all travelers with Atlantic Airways are now required to wear face masks covering both nose and mouth.

This is being introduced to reduce the risk of covid-19 infection and several carriers have already introduced the face mask requirement.

Travelers must bring their own mask and wear it when boarding the aircraft and as long as the flight lasts. This applies to all Atlantic Airways flights. Children younger than 6 years are exempt.

Exceptions are also made for those who for medical reasons cannot wear face masks.

We recommend that you purchase a mask before your flight. It should be possible to purchase masks in the airport - e.g. in Copenhagen Airport, it is possible to purchase face masks in 7/11. It is also possible to purchase face masks in Billund Airport. Please check with your departure airport.

Please note that it is also a requirement that travelers to/from all Danish airports must wear face masks.

When travelling on public bus route 300 from the airport and possible other connecting routes and ferries all passengers are required to wear a face mask. Passengers without face masks will not be allowed on board. 

Can I still purchase food and beverages on your flights?

Yes, travelers can now again purchase food and beverages onboard our flight.

Mandatory face mask on the public bus

All passengers are required to wear face masks when travelling from the airport on bus route 300 and possible other connecting routes and ferries. Passengers without face masks will not be allowed on board. 

All our airplanes are equipped with HEPA-filters

All our airplanes are equipped with HEPA-filters (High Efficiency Particulate Air-filtre) that are extremely effective in limiting the spread of airborne droplets:

  • The air is pressed from the ceiling  to the floor
  • The air onboard is exchanged every 2-3 minutes
  • Captures 99,99% of microbes, like viruses and bacteria

CONTACTLESS TRAVEL

Atlantic Airways has implemented a set of initiatives to limit contact points on board our flights and thus minimize covid-19 infection risks.

All travelers with Atlantic Airways over the age of 6 MUST wear a facemask covering the nose and mouth,

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We have implemented enhanced cleaning procedures on all of our aircraft.  
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Our aircraft are equipped with High-Efficiency Particulate Air (HEPA) filters which effectively capture 99.9% of particulate from recirculated air in the aircraft cabin.
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Please use the self-service check-in kiosks and “bag drop”.
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Blankets and pillows have been removed.
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Our in-flight magazine Atlantic Review has been removed from our aircraft to minimize infection risk.

ALLOWED

Fabric face masks
Disposable masks

Face masks without valve

NOT ALLOWED

Face masks with valve

Visor

Scarves and the like

Change flight

If your flight is before September 30, 2021 then we offer the possibility to change flights on our website without change fee. Price difference may still apply.

Don't know when to change the flight to? Get a voucher!

Atlantic Airways invites all passengers traveling before September 30, 2021 to postpone their flight and receive a voucher for the full-value of the ticket which the travelers in the original booking can use to book new flights.

If your trip has been canceled, you can also get a full voucher; even if your flight is after September 30, 2021.

Flights need to be booked one year after receiving the voucher for travel up to 360 days after the trip is booked.

Did you purchase your ticket from a travel agent?

Atlantic Airways can only change or give vouchers for tickets that are purchased directly from Atlantic Airways.

If you have purchased your ticket from a travel agent then you need to contact the respective agent.

Is your flight cancelled?

If you flight is cancelled then you have the following optons:

* Call our Customer Service +298 34 10 00

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