Baggage

Baggage Allowance

With LOW flight tickets you can bring one piece of checked baggage for free with a maximum weight of 23 kg. In addition, you can bring one piece of hand baggage (maximum weight 8 kg) free of charge.

With a FLEX or FLEX+ flight ticket, you can bring two pieces of checked baggage free of charge weighing a maximum of 23 kg each in addition to hand baggage.

Hand baggage (carry-on)

Maximum measurement: (55x40x25cm) Weight: 8 kg + laptop bag

If the amount of hand baggage exceeds the capacity onboard, we reserve the right to relocate some of the baggage to the cargo hold of the aircraft. Extra hand baggage or oversized hand baggage may be taken from the passengers at check-in. It will be weighed, marked with the destination of the passenger and placed in the cargo hold with the rest of the baggage.

Read this before you pack your hand baggage (carry-on):

Containers, tubes, cans and the like can contain max. 100 ml. each. You can bring 1 liter of liquids or similar in hand baggage.

All containers must be packed in a transparent, 1 liter bag that can be opened and closed.

Liquids include: gel, makeup, perfume, toothpaste, water, shaving cream etc. If in doubt, ask at the airport before departure.

You are allowed to carry medication you require during the flight in containers larger than 100 ml. However, we recommend that you bring a medical certificate confirming that you need the medicine.

Food / liquid for babies is also allowed on the flight. 

Baby food / liquid, diet and medicine must also be packaged in the transparent 1 liter bags that can be opened and closed. These can be subject to additional control by airport security staff.

PLEASE NOTE: Always bring medicine with you in the hand baggage to make sure you have access to it in case of any delays.

Guidelines for checked bags

We recommend that all baggage be marked with the name and telephone number of the passenger. baggage must be packed in a way that it can withstand normal baggage handling. The baggage must be able to withstand touching other baggage on the baggage conveyor belt and to be loaded in and out of the aircraft.

Passengers are personally responsible for packing the checked baggage in such a way that the contents remain unharmed. According to the Montreal Convention, the passenger is responsible for any damage caused by the airline if the baggage is packed recklessly, for example, if a bottle containing liquid breaks and causes damage to other baggage.

Checked bags

We do not accept baggage that weighs more than 32 kg/piece. The weight limit does not apply to electronic wheelchairs and other specific baggage that cannot be taken apart. For example diving equipment, large instruments or living animals in the cargo hold.

We recommend that the items mentioned below not be included in the checked baggage due to the restricted damage liability in the case of lost or damaged baggage:
Do not include valuables such as: money, jewellery, computers/equipment, gaming equipment, camera/video camera and mobile phone.

Fragile Items:

Glas and bottles

Perishable food

Glasses/Sunglasses

Keys

Working papers

Identification papers

Medicine and prescriptions

Restricted bags

It is the responsibility of the passenger to ensure that the baggage does not contain anything that could endanger or damage the aircraft and people or cargo onboard the aircraft. Some such items are listed on the international list of dangerous good under the heading “Mere om forbudte genstande” on the webpage of the Danish Ministry of Transportation, Trafikstyrelsen.

PLEASE NOTE: It is the responsibility of the passenger to ensure that the baggage is sensibly packed and does not contain banned items.

Lithium Batteries:

Atlantic Airways follows the IATA guidelines on transportation of lithium batteries. Learn more about the regulations here.

Please note that for safety reasons, carrying Personal Movement Devices (PMD) with lithium batteries (e.g. hoverboard, solo wheels, segway etc.) is not allowed. Any such items must be transported as freight.

Electronic cigarettes are not allowed onboard Atlantic Airways’ aircraft. They must be placed in the hand baggage during the flight. The same applies to electronic pipes and cigars.

Prams/pushchairs

If you are travelling with a child, you are allowed to bring a pram/pushchair as checked baggage without any extra charge. This has no impact on the childs´ baggage allowance of 23 kg.

If it is possible to disassemble the pram/pushchair, you must do so. Pack each part in a plastic bag or other forms of protection. You can purchase special plastic bags at the Atlantic Airways office at the airport for the price DKK 40/piece.

Please note that only prams/pushchairs may be packed in these bags.

Car seats

If you wish to bring a car seat onboard for your infant, you have to order a child flight ticket for your infant and hence pay the fare that applies to children between the ages 2-11. The car seat either forward or backwards into the seat next to yours. When you order a ticket for a car seat, please contact Customer Service at +298 34 10 00.

If you check-in your car seat it is free of charge.

Special baggage 

Below you will find information on special baggage allowed on our flights to/from the United States.

Bicycles

Our best advice is to pack the bicycle into a bicycle bag or suitcase. No registration is needed in advance! If you are travelling without a bicycle bag, you must turn the bicycle handlebar one quarter, take off the pedals and let the air out of the tires. The bicycle will be considered as one piece of baggage.

Electric bicycles are considered dangerous goods and are not allowed on the flight.

Fishing equipment

Fishing rods must be placed in a shockproof cylinder. Fishing equipment will be considered as one piece of baggage.

Golf bag

The golf bag may contain a maximum of 14 golf clubs, 12 golf balls and one pair of golf shoes. The golf bag will be considered as one piece of baggage.

Musical Instruments

Musical instruments are allowed inside the cabin if the measurements do not exceed maximum hand baggage measurements (55 x 40 x 23 cm) and weigh no more than 8 kg.
If you would like to bring a musical instrument that exceeds these measurements (maximum 140 x 46 x 30 cm) into the cabin, please contact our Customer Service. You will have to book an extra seat for the musical instrument in addition to your ticket at the same time.
If you check in the musical instrument, it must be packed in a hardcase and will be considered as one piece of baggage.

If you are traveling as a group with multiple musical instruments, please contact Atlantic Airways customer service in advance. 

Wheelchairs

Atlantic Airways always transports wheelchairs without charge. To ensure that you get the help that you need, we urge you to register the wheelchair when you book your flight ticket no later than 48 hours prior to departure. Find more information concerning travelling with reduced mobility HERE.

Animals

Animals/Pets are not allowed on our flights to/from the United States, with the exception of service Animals.

Read more about the traveling with a service animal in our Conditions of Carriage ARTICLE 8.10 HERE.

Weapons

Firearms are not allowed on our flights to/from the United States.

Food

We recommend that you contact the authorities of the country in to which you plan to import or send food concerning conditions and policies.

Missing or damaged luggage

If the luggage did not make it on to the aircraft or if the luggage has been damaged, please notify Baggage Service at the destination airport immediately. (Remember to report any damages within 7 days after arrival.)

Inquiry
If the luggage has not been found, an inquiry will be made. The inquiry is assigned a reference number. Get your reference number by calling Atlantic Airways at +298 34 10 00.

Follow the progress of your missing luggage
Follow the progress of your missing luggage HERE.

PLEASE NOTE! Put the reference number that is dispensed to you, under “file reference,” your last name under “name,” and click on “submit.”

Luggage left onboard
Please contact the terminal at +298 34 10 00 or by email [email protected] and describe in detail what you have left behind, what time it happened and the number of the aircraft.