Súlubonus

Join the Atlantic Airways’ frequent flyer programme and earn points when flying with us.

Get benefits with Súlubonus

Anyone can register as a member of Atlantic Airways’ Súlubonus, both adults and children (2 years and up) alike. As a member of Atlantic Airways’ Súlubonus, the more you travel, the more benefits you will get.

For every flight, you earn a certain amount of points depending on the ticket type, and the route travelled. You can save up points for a bonus flight.

In addition to the standard membership card given to all members of Súlubonus, you can also get a Gold card if you earn more than 20.000 Súlu points a year. The Gold card provides benefits such as access to CPH Fast Track and Aviator Lounge at Copenhagen Airport.

Our frequent flyer programme is continually developing and it will offer even more benefits in the future.

Join us by creating your membership profile today, and you are on your way to taking your first bonus flight.

Points table

YOUTH

GROUPS

LOW

FLEX

FLEX+

Route

Points earned
(one-way)

Points earned
(one-way)

Points earned
(one-way)

Points earned
(one-way)

Points earned
(one-way)

Denmark & NORD*

250

500

500

750

1.000

SUN**

-

1.000

1.000

-

1.500

Points must be used within 7 years.

Points cost table

Below you can see how many points our return tickets cost. One-way tickets cost half.

Denmark & NORD*

10.000

SUN**

20.000

Taxes and fees are payable by traveller with Súlubonus tickets. 

* Copenhagen, Aalborg, Billund, Reykjavik, Bergen, Edinburgh

**Barcelona, Mallorca, Lisbon, Malta, Gran Canaria

Súlubonus GOLD

The GOLD membership in the Súlubonus programme is the second highest membership level. Gold is available for both private and business customers.

To be eligible for a GOLD membership as a private customer, you need to have earned 20.000 points within a year

Business customers can get a GOLD membership by entering into a business customer agreement with Atlantic Airways

Súlubonus BASALT

The BASALT membership is the highest membership level in the Súlubonus programme and is only offered to our most loyal customers. BASALT is available for both private and business customers.

To be eligible for a BASALT membership as a private customer, you need to have earned 40.000 points within a year

Business customers can get a BASALT membership by entering into a business customer agreement with Atlantic Airways

GOLD membership has the following benefits:

Get through security quickly at Copenhagen Airport with CPH EXPRESS

Access to the Aviator Lounge at Copenhagen Airport

Take an extra piece of luggage with you without charge every time you fly

*The GOLD membership is valid for one year from the issue date.

BASALT membership has the following benefits:

Get through security quickly at Copenhagen Airport with CPH EXPRESS

Relax in the ATELIER RELAXIUM LOUNGE at Copenhagen Airport

Meals and beverages on our route flights are included

Take an extra piece of luggage with you without charge every time you fly

*The BASALT membership is valid for one year from the issue date.

FAQ

How do I sign up to Súlubonus?
You become a member by creating a member profile at the top of our webpage.

Where can I book a bonus flight ticket?
Book your bonus flight ticket by calling our Customer Service at tel. +298 34 10 00 or by sending an email to [email protected].

Can I combine points from different bonus profiles?
No. Points are personal and tied to the owner of the membership card. For that reason, it is not possible to combine points from two or more individuals.

What do I do if the points from my departure have not been registered?
You can always access your points and flights on your membership profile online. If you have forgotten to register your points at departure or if the flight was not booked through your membership profile, please contact customer service by sending an email to [email protected] or by calling tel. +298 34 10 00.  Missing points must be registered within 6 months after the flight has taken place. In order to earn points you must be registered as a Súlubonus member before your first flight. 

Can I buy a bonus flight ticket without enough points for a round-trip flight ticket?
No, that is not possible.

Do I earn points on youth tickets?
You will of course also earn points on a round trip with youth tickets. In the overview above you can see how many points you can earn on the different types of flight tickets.

How long are the points valid?
Earned points must be used within seven years.

Do I have to pay taxes and fees for a bonus flight ticket?
Yes, bonus flight tickets are subject to taxes and fees - and the amounts vary according to the route chosen.

Who can use my points?
Points are personal. However, the following members of the household may use each others’ points if the owners of the points have given their consent: spouse, registered partner or cohabitant, in addition to any children in the household under the age of 25. The stated household members can use the points without the owner travelling with them.

Is it possible to book a bonus flight ticket on all Atlantic Airways routes?
Yes, on all regular routes, however not on charter flights.

Are there always bonus flight tickets available?
A certain amount of bonus flight tickets are available on most routes. However, the tickets may be sold out, and therefore we urge you to book your ticket ahead of time.

Is it possible to change a bonus flight ticket?
Yes, bonus flight tickets can be changed for a fee. It is possible to change the name, date of departure and route. Every change is subject to a change fee. 
The name on a bonus flight ticket can only be changed to the name of a member of your household. This includes the spouse, registered partner or cohabitant or children of the household under the age of 25.

Does the 24-hour money-back guarantee apply to bonus flight tickets?
If you regret your purchase within 24 hours, you will receive a full refund of your points in addition to taxes and fees. However, it is crucial that you contact us within 24 hours to ensure that the points are refunded. Call us at Customer Service at tel. +298 34 10 00 or write us at [email protected].

Are there different membership types?
Yes! The more points you earn, the better you membership becomes! And with it more benefits. When you have earned 20.000 points within 365 days, you get Súlubonus GOLD, which gives you access to the Fast Track and the Aviator Lounge in Copenhagen Airport. Please note that we continually develop the frequent flyer programme and more benefits will be added in the future.

Can I change a bonus flight ticket to a regular flight ticket?
No. If you need to change, for example, the date of departure of a bonus flight ticket there has to be an available bonus flight ticket on the new departure date.

Terms & Conditions

Here are the provisions for membership of Atlantic Airways bonus programme, Súlubonus. In addition to the terms and conditions of this provision, provisions apply when you are a member of the Atlantic Airways bonus programme, as mentioned below. Members of the bonus programme have accepted these provisions upon registration.

Because of the new General Data Protection Regulation, which will enter into force on May 25, 2018, we have updated our membership conditions for Atlantic Airways' Súlubonus program. The update concerns the new section on processing your personal information.

In addition to the terms and conditions of these rules, provisions apply when you are a member of the Atlantic Airways bonus program, as mentioned below. Members of the bonus program have accepted these provisions upon registration.

§ 1.0 Processing of your personal information

1.1 Atlantic Airways collects, uses and stores your personal data for the purpose of managing your Atlantic Airways membership, including registering your flights and ensuring that you receive bonus points for those trips as you are a member of the Atlantic Airways Súlubonus program.

1.2 Atlantic Airways' legitimate interests. Atlantic Airways processes the following information about you:

1.2.1 Contact information, including name, address, email, telephone number, etc. for the purpose of correspondence with you and ensuring that your bonus points can be identified.

1.3 Atlantic Airways is entitled to collect and process this personal data on you based on Atlantic Airways legitimate interests and it is estimated that Atlantic Airways interest in processing your personal information exceeds your interests. Atlantic Airways’ legitimate interests are as follows:

1.3.1 Contact information, including name, address, email, telephone number, etc. for the purpose of correspondence with you and ensuring that your bonus points can be identified.

1.4 Confidentiality and information about Atlantic Airways' processing of your information. All personal information will be treated confidentially and will only be used for the purpose described above.

1.5 Your personal data will be stored with Atlantic Airways and can be accessed by Atlantic Airways group units worldwide, to the necessary extent.

1.6 Please note that the level of protection of personal data applicable and enforced in countries outside the European Union ("EU") does not meet the level of privacy protection applicable and enforced within the EU. Transfer of personal data between Atlantic Airways group entities will be based on the Commission's standard provisions adopted by Atlantic Airways. You may request a copy of the Commission's standard agreement between Atlantic Airways and Atlantic Airways group entities by contacting Atlantic Airways at [email protected].

1.7 Atlantic Airways uses third party providers that will access and process your personal information. If a third party provider processes your personal information outside of the EU / EEA, this will either be done on the basis of EU-US. Privacy Shield or Commission Standard Terms. You may request a copy of the agreement that governs the transfer of personal data by contacting Atlantic Airways at [email protected].

1.8 Your personal information will be stored as long as you are a member of Atlantic Airways' Súlubonus program. Your personal information will be deleted when you terminate your membership unless Atlantic Airways is required to keep your personal information for an extended period of time in accordance with applicable law.

1.9 On the basis of your personal information, Atlantic Airways will make automatic decisions about you to determine the bonus level, for example Sveiggj. These decisions are based on date of birth, study approval and earned Súlubonus points. Your bonus level is determined based on this information.

1.10 Your rights. You can get more information about the personal information that Atlantic Airways stores and treat you by contacting [email protected]. In addition, you may also object to Atlantic Airways' processing of your personal information as well as request rectification or deletion of your personal information. If you wish to object to the processing of your personal information or if you wish to correct your personal information, please contact [email protected] with notice hereof. If you wish to complain about Atlantic Airways' processing of your personal information, you may contact the Data Protection Agency.

1.11 You may obtain a copy of your personal information in a structured, commonly used and machine-readable format by contacting [email protected]. If technically possible, you may request to transfer your personal information to another company or person acting as data controller.

§ 2.0 Membership and membership card

2.1. A person can only have one membership in the bonus programme, Súlubonus. Associations and other legal entities can not have a bonus profile.

2.2 Atlantic Airways owns the bonus card. If the membership is terminated, the card must be returned to Atlantic Airways immediately or when Atlantic Airways requires it.

2.3 Abuse membership directly or indirectly, eg. If a member appears inappropriate to Atlantic Airways, Atlantic Airways' affiliates, their employees or travelers, Atlantic Airways has the right to terminate membership immediately and without notice. Earned unused bonus points and / or unused bonus tickets will expire.

2.4 Members can always by written notice and by submitting the bonus card require all registered information to be deleted in accordance with applicable law.

2.5 If you have created a youth profile on our website, there is no need to create a new profile as your bonus points will be transferred to your youth profile.

§ 3.0 Awarded points

3.1 Bonus points are only given for the air routes on the Atlantic Airways route - not charter flights. Bonus points are given only for the flight route and class ordered, paid and registered according to the ticket. This also applies to changes made by Atlantic Airways for technical or emergency reasons. Bonus points are only given for travel as a member has made. For purchased but unused tickets, no bonus points are given. Bonus Points will not be awarded if the trip is canceled for reasons that Atlantic Airways or Atlantic Airways' affiliates do not influence.

3.2 Only the traveler member himself can get bonus points in connection with purchased tickets - regardless of who paid the purchased.

3.3 Awarded bonus points are personal and may not be sold, redeemed, inherited or redeemed for compensation but may only be used for the purposes set by Atlantic Airways. Two or more people can not put their bonus points together, for example. to reach a limit for a bonus trip.

3.4 Bonus points must be used within seven years from the date they are earned.

3.5 Atlantic Airways determines which ticket types receive bonus points. Atlantic Airways has the right to exclude ticket types and travel destinations from the bonus program.

3.6 In order to receive bonus points, the member must ensure that the bonus number has been added to the order before departure so that the points can be registered on the bonus profile.

3.7 Atlantic Airways determines how many bonus points are allocated for travel on the Atlantic Airways route. This can be changed without notice. See more at atlantic.fo

3.8 It is possible to register your bonus points after your trip. This requires that you send your boarding card within 6 months after your trip to [email protected], after which Atlantic Airways will register your points in your profile.

§ 4.0 Use of points

4.1 Bonus points are personal. The following people in the same household can use bonus points, subject to acceptance by the member: spouse, registered partner or cohabiting partner, and children under the age of 25 years. The mentioned persons may use bonus points, even if the member is not included.

4.2 Bonus tickets can be ordered on all routes on Atlantic Airways own route. However, the number of bonus tickets is limited. Bonus flights for bonus points can be purchased by calling our Customer Service +298 34 10 00 or by writing an email to [email protected] 

4.3 With a bonus ticket, you can change your travel date, destination and name for a fee set by Atlantic Airways. Changes can be made up to 24 hours before departure.

4.4 We will be able to cancel an order within 24 hours from the purchase, and get the full amount (points + charges) refunded.

§ 5.0 Membership levels

5.1 The bonus scheme has three levels. Basic level, gold level and BASALT. If you earn more than 20,000 points in a year, you can be upgraded to gold level  and if you earn more than 40,000 points in a year you will be upgraded to BASALT. Gold and BASALT have several advantages, which you can read more about atlantic.fo

5.1.2 One year is considered 12 months from the date you signed up for the bonus scheme at atlantic.fo

5.1.3 If you are upgraded to gold level, the upgrade will apply for one year from the date you were upgraded. If you fail to earn enough bonus points (20,000) for the next 12 months while you are a gold member, you will be downgraded to the regular member after the 12 months, and your gold level will be deactivated.

§ 6.0 General terms

6.1 When you create a profile, you confirm that all information on the profile is correct and updated.

6.2 By creating a profile, you allow Atlantic Airways to send you information with news and offers.

6.3 Atlantic Airways may at any time change the conditions or abolish the bonus programme. If the bonus programme is abolished, earned bonus points may be used in the next three months after this has been published. However, this does not apply if the programme is abolished due to legislative changes, court decisions, public authority orders, changes in route systems or the like. In such cases, earned bonus points fall without any form of compensation.

6.4 Taxes, including travel taxes, must be paid by each member.

6.5 Members are responsible for complying with applicable tax rules and other rules that are relevant to being in the Atlantic Airways bonus programme.

6.6 When registering children under the age of 18, it is confirmed that they have been granted permission from either parents or guardians.

§ 7.0 Disputes

All legal issues related to the Atlantic Airways bonus programme are settled according to the Faroe Islands legal system.

§ 8.0 Validity

8.1 The bonus programme is valid as of March 28, 2017. 

8.2 To receive bonus points, you must have created a profile at atlantic.fo before the trip starts.

Please note: Atlantic Airways is subject to printing errors and changes may occur in connection with the bonus programme.