Compensation for delay/cancellation

At Atlantic Airways we always do our best to ensure that your departure is on time. When delays or cancellations occur, we pay compensation in accordance with EU Regulation EC261/2004. Please note that Atlantic Airways is a Faroese airline and not an EU airline, and Vágar Airport is not an EU airport. The EU compensation rules therefore do not apply to departures with Atlantic Airways from Vágar Airport.

If you are entitled to compensation under the EU regulation, you will receive compensation for the delay/cancellation.

Third-party service providers often charge a handling fee for helping you with your claim. It is therefore best for you to claim compensation directly from Atlantic Airways.

If cancellations or delays are caused by circumstances beyond our control (e.g. weather, so-called ‘bird strikes’, strikes, airport and/or airspace restrictions, etc.), you are not entitled to compensation. To see frequently asked questions, FAQ, please see www.flypassager.dk

For more information, see EUR-Lex - 32004R0261 - EN - EUR-Lex (europa.eu)